Network Deployment, Monitoring and Troubleshooting
Turnkey Deployment
iPass offers turnkey deployment of its Managed Network Services through best-practice project management, provisioning, configuration, and logistical coordination methodologies, and onsite execution by pre-qualified third-party field services technicians. Most Retail Office and Branch Office customers opt for this end-to-end managed approach, as it proves to be more efficient and scalable when deploying hundreds or even thousands of locations over a short period of time.
Self-Install Deployment
Customers of the Virtual Office service typically opt for a self-install deployment, where iPass still delivers its best-in-class project management, provisioning, configuration and logistical coordination. Users receive clear, concise instructions along with their preconfigured router that simply needs to be plugged in.
iPass also offers a self-install option for Retail and Branch Office, but recommends the professional installation process be managed by iPass for consistent and managed deployment results, as these sites are being connected directly to the corporate network.
Proactive Monitoring
For Retail and Branch Office services, iPass tests availability of your site-to-site VPN every three minutes, and runs round-trip latency and packet loss. Polling intervals are randomized across the network to minimize network congestion.
Security Monitoring
iPass also performs security monitoring of the VPN and the managed firewall for Retail and Branch Office services, and performs regular intrusion-prevention testing.
Automatic Case Ticket Generation
iPass proactively opens more than 95 percent of all case tickets for Retail and Branch Office services, immediately acting upon service-disrupting conditions such as excess latency, extensive packet loss, outage or dial backup conditions.
24x7 Support
iPass provides ongoing customer care and technical support via fully redundant, failover-capable help desks that are staffed by technical experts who perform around-the-clock service monitoring and problem resolution.
