With Branch Office and Retail Office services, iPass oversees a professional installation on the customer's premises. Preconfigured hardware is delivered to our expert field technicians on the ground, who then install the equipment, work with iPass Customer Care personnel to test proper operation and begin service monitoring.
iPass' professional installation partners include:
CTS provides iPass customers with a variety of onsite installation services throughout the U.S. and Canada, including:
Inside wiring
Router installation
Hardware shipping certification
Troubleshooting and field technician dispatches for repair
Endeavor offers iPass customers:
Inside wiring and demarc extensions
VPN configuration
Router, Point-of-Sale (POS) and other hardware installations
Troubleshooting and maintenance dispatches
24x7 level-1 technical support
CTS Company Description
CTS is a national communications infrastructure service company that provides enterprise customers with a broad array of services and solutions to help them increase productivity and focus on core business objectives. The company delivers superior value through its professional workforce, scalable systems and operational model, and commitment to total customer satisfaction.
Endeavor Company Description
Endeavor is a leading provider of professional services with a portfolio that spans North American field services, order fulfillment logistics and operations support. The company is headquartered in Atlanta, Georgia and employs just over 350 direct field engineers throughout the U.S. In addition to its own field engineers, Endeavor has thousands of independent and partner subcontractors located throughout the U.S., Canada and Mexico.
